1. Acceptance
By creating an account or using the Services, you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Services.
2. Eligibility
You must be at least 18 years old and able to enter binding contracts under Saudi law.
3. Account
- Provide accurate, current information.
- Keep your password confidential.
- You are responsible for all activity under your account.
4. The Marketplace
DemandSa is a technology platform that connects customers with independent service professionals ("Pros"). DemandSa does not itself perform the services and is not the employer of Pros.
5. Bookings
- A booking is a contract between you and the Pro, facilitated by DemandSa.
- Pricing shown at checkout is binding for the scope described.
- Additional scope discovered on site requires your approval before extra charges apply.
6. Cancellations & No-Shows
- Free cancellation up to 2 hours before the scheduled start.
- Late cancellations may incur a SAR 25–75 fee.
- A no-show by either party triggers our standard make-good policy.
7. Conduct
You agree not to:
- Use the Services for unlawful purposes.
- Harass, threaten, or discriminate against Pros, customers or staff.
- Circumvent the platform by paying a Pro directly for jobs sourced through DemandSa for 12 months.
- Reverse engineer, scrape, or interfere with the platform.
8. Workmanship Guarantee
Every job carries a 7-day workmanship guarantee. If a defect appears within 7 days that is attributable to the Pro's work, we will re-perform the work at no charge or refund the labor portion.
9. Liability
To the maximum extent permitted by Saudi law:
- DemandSa's aggregate liability for any claim is capped at the amount you paid for the relevant booking.
- We are not liable for indirect, incidental or consequential damages.
- Nothing in these Terms limits liability for death, personal injury, fraud, or anything else that cannot lawfully be excluded.
10. Intellectual Property
All software, content and trademarks on the platform are owned by DemandSa or its licensors. We grant you a limited, revocable, non-exclusive licence to use the Services for their intended purpose.
11. Termination
We may suspend or terminate your account for breach of these Terms, fraud, or risk to other users. You may close your account any time from settings.
12. Governing Law
These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any dispute will be resolved by the competent courts of Riyadh, without prejudice to applicable consumer-protection rules.
13. Changes
We may update these Terms. Material changes take effect 30 days after notice. Continued use after that date constitutes acceptance.
14. Contact
legal@demandsa.com.