Frequently Asked Questions
Everything you need to know about DemandSa.
What is DemandSa?
DemandSa is Saudi Arabia's multi-provider home services platform connecting customers with verified technicians and companies.
Which cities do you serve?
55+ cities across all 13 Saudi regions.
Is the app available in Arabic?
Yes, full Arabic with RTL support.
How fast can a technician arrive?
Within 30 minutes in major cities for on-demand requests.
Can I choose a specific technician?
Yes, browse profiles and book your preferred pro directly.
Can I reschedule?
Yes, free up to 2 hours before the appointment.
Is online payment safe?
Yes, fully PCI-DSS compliant via Saudi-licensed payment gateways.
Do you accept cash?
Yes, cash on delivery is available for most services.
How do refunds work?
Approved refunds return to the original payment method within 5-7 days.
How do I join as a technician?
Apply via Become a Technician, complete KYC, and start receiving requests.
What's the commission?
15% standard, reduced to 10% for Pro subscribers.
Are pros insured?
Yes, every job is covered by our liability insurance up to SAR 50,000.
What if something gets damaged?
Report within 48 hours and our claims team will assist.
Didn't find your answer?
Our team is available 24/7.