Fair & TransparentLast updated: 2026-06-01
DemandSa stands behind every booking. This page explains when refunds apply and how to request one.
1. Free Cancellation Window
Cancel free of charge up to 2 hours before the scheduled service. Full refund returns within 5-7 business days.
2. Late Cancellation
- Within 2 hours: 50% of service fee.
- After technician dispatched: full service fee may apply.
3. Quality Guarantee
If you're unsatisfied, report within 48 hours. We'll re-service for free or issue a partial/full refund based on review.
4. Technician No-Show
If the technician fails to show up, you'll receive a full refund plus a SAR 50 credit for the inconvenience.
5. Subscription Plans
Monthly plans: refund pro-rated for unused days within first 14 days. Yearly: 30-day money-back guarantee.
6. Refund Method
Refunds return to the original payment method. Mada/cards: 5-7 days. Wallet credit: instant.
7. How to Request
Open the booking in My Bookings → tap Request Refund, or contact support@demandsa.com.
8. Non-Refundable Items
- Completed and approved services.
- Custom parts already purchased on your behalf.
- Promotional credits and gift cards.