These terms apply to companies (providers) that offer services, manage technicians, and receive bookings through DemandSa. They complement our general Terms & Conditions.
1. Eligibility & Verification
Providers must hold a valid Commercial Registration, complete business KYC, and keep all documents current. Unverified providers cannot receive bookings or appear in search.
2. Technician Management
- Providers are responsible for the identity, qualifications, and conduct of technicians they add.
- Each technician must pass individual KYC before receiving jobs.
- Providers may assign, hold, or suspend their technicians from the dashboard.
3. Commissions & Payouts
Platform commission is deducted per completed booking as shown in your dashboard before acceptance. Payouts are processed to your registered bank account on the published payout schedule after invoice settlement.
4. Service Quality Standards
- Maintain a completion rate of 90%+ and response rate of 80%+.
- Repeated cancellations, no-shows, or verified complaints may lead to level downgrade, hold, or suspension.
- All work must be documented with before/after photos and itemized invoices.
5. Public Provider Page & Branding
Your public page (demandsa.com/providers/your-company) must use accurate company information. Custom branding, themes, and custom URLs require admin approval and may be revoked for misuse.
6. Prohibited Conduct
- Taking platform customers off-platform to avoid commission.
- Fake reviews, inflated ratings, or misleading portfolios.
- Subcontracting jobs to unverified third parties.
7. Disputes & Refunds
Customer disputes are reviewed by DemandSa support. Where a refund is justified, the corresponding amount is deducted from the provider balance per the Refund Policy.
8. Suspension & Termination
Either party may end this agreement with written notice. DemandSa may suspend accounts immediately for fraud, safety risks, or legal violations. Outstanding balances are settled after final reconciliation.